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Standard Operating Guidelines


OEMS Rules & Regulations 		Commonwealth of Virginia regulations that govern every aspect of your EMS life.
http://www.vdh.state.va.us/oems/
Files_page/regulation/CHAPTER%2031.pdf

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Purpose of SOGs Development & Adoption of SOGs Management & Administration
Quality Assurance Job Descriptions  
Internal Recordkeeping Internal Communications External Communications
Map Books Northumberland County Structure Database Northumberland Property Owner's Database
Fund Drive Mailing List Electronic Data Processing Equipment Station Inspection
Insurance Internal Operations Internal Investigations
Station Use & Maintenance Appliances Restrooms
Kitchen Training Room Fire Extinguishers
Equipment Assignment to Members External Operations Community Service
Finance Property Control Public Affairs
Strategic Planning Emergency Operations Drug Box Documentation
Vehicle Protocols Communications Equipment Protocols Special Procedures

 

Purpose States the reasons reasons for having standard operating guidelines and the results they are intended to produce. 1.A (49k, 1p)
Development & Adoption of SOGs Describes the process for developing, adopting, and amending the standard operating guidelines. 1.B (49k, 1p)

Management & Administration

Command Structure Outlines operations and administration chain-of-command. II.A (56k, 1p)

Internal Recordkeeping

Overview Articulates documents and procedures for keeping records related to membership participation requirements, operations inventory, vehicle status, and purchasing. II.B (54k, 1p)
Duty Roster Format and intended use of squad duty roster. II.B.1.a (62k, 1p)
Vehicle Inspection Describes use of vehicle inspection forms and vehicle board. II.B.1.b (216k, 4pp)
Oxygen Inventory Describes use of vehicle inspection forms and vehicle board. II.B.1.c (122k, 1p)
Supply List Describes mechanism for maintaining control of operations supply inventory. II.B.1.d (131k, 1p)
Purchasing Recordkeeping guidelines for purchasing. II.B.1.e (59k, 1p)
Call Log Station log of emergency responses and non-emergency activities. II.B.1.f (182k, 2pp)
Special Service Log Intended use of special services log. II.B.1.g (146k, 2pp)
Monthly Call & Special Services Report Intended use of monthly call and special services report. II.B.1.h (39k, 1p)
Fuel Purchase Documentation Records for fuel tax reimbursement. II.B.1.i (40k, 1p)
Vehicle Fuel Log Recordkeeping for vehicle refueling. II.B.1.j (83k, 2pp)
Member Files Uses and contents of member personnel files. II.B.1.k (48k, 1p)
Vehicle Operators Log Operators log of problems and maintenance on vehicles. II.B.1.l(1) (141k, 2pp)
Vehicle Operators Log Vehicle officer's log of problems and maintenance on vehicles. II.B.1.l(2) (76k, 1p)
Meeting Minutes Describes minutes taken for every monthly business meeting. II.B.1.m (46k, 1p)
Equipment Inventory Policies and uses of the squad's inventory of equipment, furnishings, machines, etc. II.B.1.n (46k, 1p)
Operations Database Policies and uses of the squad's operations database. II.B.1.o (55k, 1p)

Internal Communications

Overview Policies and procedures for communication within the squad. II.B.2 (41k, 1p)
Vehicle Board Describes the intended use of the vehicle white board in the engine room. II.B.2.a (39k,1p)
Operations Board Describes the intended use of the operations bulletin board located in the engine room. II.B.2.b (38k,1p)
Administration Board Describes the intended use of the administration bulletin board. II.B.2.c (38k,1p)
Training Board Describes the intended use of the training bulletin board located in the lobby. II.B.2.d (38k,1p)
Member Mailslots Describes the intended use of the mail slot cabinet located in the lobby. II.B.2.e (39k,1p)
Office Door Pockets Describes the use of the pockets on the doors of the administrative and operations offices. II.B.2.f (38k,1p)
Fuel Receipts Bin Describes the bin, located on the desk in the engine room, used to provide fuel receipts to the treasurer. II.B.2.g (40k,1p)
Monthly Business Meeting Describes the squad's monthly business meetings. II.B.2.h (41k,1p)
Special Business Meetings Describes the squad's special business meetings. II.B.2.i (40k,1p)
MCVRS Web Site Describes the Mid-County website. II.B.2.j (40k,1p)

External Communications

Overview Policies and procedures for communication outside the squad . II.B.3 (41k, 1p)
Annual Fund Drive Letter Policies and procedures for the squad's annual fund drive letter.

II.B.3.a (52k,2pp)
Mutual Aid Agreements Policies and procedures for the mutual aid agreements required by the state rules & regulations.

II.B.3.b (43k, 1p)
Grant Requests Rationale, policy, and procedures for requesting grant funds from government and charitable organizations.

II.B.3.c (42k, 1p)
Virginia Association of Volunteer Rescue Squads (VAVRS) Rationale, policy, and procedures for membership in and communications with the VAVRS.

II.B.3.d (40k, 1p)
Peninsulas EMS Council Northern Neck Prehospital Committee Rationale, policy, and procedures for membership in and communications with the Northern Neck Prehospital Committee of the Peninsulas EMS Council..

II.B.3.e (41k, 1p)
Northumberland Emergency Management Team Rationale, policy, and procedures for membership in and communications with the Northumberland Emergency Management Team.

II.B.3.f (40k, 1p)
911 Task Force Rationale, policy, and procedures for membership in the 911 Task Force of the Northumberland Sheriff's Office.

II.B.3.g (46k, 1p)
Virginia Office of EMS Describes information access from and interactions with personnel of the Commonwealth of virginia Department of Health, Office of Emergency Medical Services.

II.B.3.h (52k, 1p)
News and Public Relations Describes command and responsibilities for squad contacts with the public and news media.

II.B.3.i (51k, 1p)
MCVRS Web Site Describes command and responsibilities for squad contacts with the public and news media.

II.B.3.j (48k, 1p)
Map Books Policy and use of Northumberland County map books stored on ambulances and first response vehicle.

II.B.4 (96k,2pp)
Northumberland Structure Database Policies and use of the Northumberland County Structure Database.

II.B.5 (49k, 1p)
Northumberland Property Owner's Database Policies and use of the Northumberland County Property Owner's Database.

II.B.6 (46k, 1p)
Fund Drive Mailing List Policies and use of the Mid-County Fund Drive Mailing List.

II.B.7 (46k, 1p)
Electronic Data Processing Equipment Policies and procedures for computers owned by the squad.

II.B.8 (55k, 1p)
Station Inspection Policy and procedure for biennial inspection by the Virginia Office of EMS.

II.B.9 (65k, 1p)
Insurance Describes liability, vehicle, umbrella insurance on members, auxiliary, station, vehicles.

II.B.10 (58k, 1p)

Internal Operations

Overview Defines parameters for internal operations. II.C (44k, 1p)
First-Due Area Policies and procedures relating to the squad's run area. II.C.1 (58k, 1p)
Internal Investigations Discovery of facts in response to allegations of member misconduct. II.C.2 (61k, 1p)
Station Maintenance and Use Overview Lists systems covered by SOPs for station maintenance . II.C.3 (52k, 1p)
Building Committee Establishes a standing committee for oversight of building development and upkeep. II.C.3.a (49k, 1p)
Station and Grounds Maintenance Policies and procedures for upkeep of the Mid-County station and grounds. II.C.3.b (48k, 1p)
Public Use Policies and procedures for public use of the Mid-County station and grounds. II.C.3.c (88k,2pp)
Security Safety and security of grounds, station, and contents. II.C.3.d (69k,2pp)
Station Construction & Maintenance Plans Blueprints and infrastructure diagrams. II.C.3.e (47k, 1p)
Electrical Infrastructure Policies and procedures for the station's electrical plant. II.C.3.f(1) (227k,5pp)
HVAC Infrastructure Description of the station's heating and cooling plant . II.C.3.f(2) (147k,3pp)
Engine Room Exhaust Fan Maintenance procedures for the ventilating fan in the station ambulance bays. II.C.3.f(3) (120k,3pp)
Engine Room Vehicle Doors Maintenance procedures for the vehicle doors on the station's engine room. II.C.3.f(4) (100k,2pp)
Telephone/Fax Policies & procedures governing telephone lines. II.C.3.f(5)(a) (149k,3pp)
Radios Policies & procedures governing radio equipment. II.C.3.f(5)(b) (155k,6pp)
Water well Description of the station's water supply infrastructure. II.C.3.f(6)(a) (125k,2pp)
Sewerage Description of the station's sanitary waste disposal infrastructure. II.C.3.f(6)(b) (107k, 1p)
Hoses & Bibs Description of the engine room water delivery system. II.C.3.f(6)(c) (193k,2pp)
Water Conditioner Description of the engine room water conditioning system. II.C.3.f(6)(d) (100k,2pp)
Water Heater Description of the station's water heating system. II.C.3.f(6)(e) (144k,3pp)
Laundry Machines Operation of the station's laundry facilities. II.C.3.f(6)(f) (73k, 1p)
Ice Machine Description & maintenance of the station's ice machine. II.C.3.f(6)(g) (101k,2pp)
Kitchen Policies & procedures relating to maintenance and use of the kitchen. II.C.3.f(6)(h) (60k, 1p)
Showers Policies & procedures relating to maintenance and use of the crew quarters showers. II.C.3.f(6)(i) (58k, 1p)
Propane Description of station's propane gas infrastructure. II.C.3.f(7) (106k,2pp)
Rain Gutters Policies & procedures for inspection and maintenance of exterior rain gutters. II.C.3.g(1) (60k, 1p)
Floors Policies & procedures for maintenance of station floors. II.C.3.g(2) (77k, 1p)
Trash Policies & procedures for trash disposal. II.C.3.g(3) (88k, 1p)
Septic System Policies & procedures for maintenance of drain field & septic tanks. II.C.3.g(4) (73k, 1p)
HVAC Maintenance Policies & procedures for maintenance of station's heating, ventilation, and cooling plant. II.C.3.g(5) (101k,2pp)
Appliance Maintenance Overview Policies & procedures for maintenance of station's appliances. II.C.3.g(6) (74k, 1p)
Cookstoves Policies & procedures for maintenance of station's cookstoves. II.C.3.g(6)(a-1) (81k,1p)
Microwave Oven Policies & procedures for maintenance of station's microwave oven. II.C.3.g(6)(a-2) (76k,1p)
Crew Refrigerator Policies & procedures for maintenance of station's crew refrigerator. II.C.3.g(6)(a-3) (66k,1p)
Commercial Refrigerator Policies & procedures for maintenance of station's commercial refrigerator. II.C.3.g(6)(a-4) (65k,1p)
Commercial Freezer Policies & procedures for maintenance of station's commercial freezer. II.C.3.g(6)(a-5) (64k,1p)
Dishwasher Policies & procedures for maintenance of station's dishwasher. II.C.3.g(6)(a-6) (65k,1p)
Soft Drink Machine Policies & procedures for maintenance of station's softdrink machine. II.C.3.g(6)(a-7) (57k,1p)
Laundry Machine Maintenance Policies & procedures for maintenance of station's laundry machines. II.C.3.g(6)(b) (75k,1p)
Restrooms Policies & procedures for maintenance of station's restrooms. II.C.3.g(7) (84k,1p)
Kitchen Policies & procedures for maintenance of station's kitchen. II.C.3.g(8) (85k,1p)
Training Room Policies & procedures for maintenance of station's training room. II.C.3.g(9) (88k,1p)
Closets Policies & procedures for maintenance of station's storage closets. II.C.3.g(10) (77k,1p)
Fire Extinguishers Policies, procedures & location of station's fire extinguishers. II.C.3.g(11) (81k,1p)
Equipment Assignment to Operations Members Overview Policies & procedures for assigning equipment to operations members. II.C.4 (20k, 1p)
Property Sheet Policies & procedures for using property sheet when assigning equipment to operations members. II.C.4.a (39k,2pp)
Radios Policies & procedures for assigning radios to operations members. II.C.4.b (45k, 1p)
Uniforms Policies & procedures for assigning uniforms to operations members. II.C.4.c (16k, 1p)
BP Monitors & Stethoscopes Policies & procedures for assigning blood pressure monitors and stethoscopes to operations members. II.C.4.d (13k, 1p)
Automatic External Defibrillators (AEDs) Policies & procedures for assigning AEDs to operations members. II.C.4.e (16k, 1p)
Gear Bags Policies & procedures for assigning gear bags to operations members. II.C.4.f (14k, 1p)
ID Badges Policies & procedures for assigning identification badges to operations members. II.C.4.g (13k, 1p)
Membership Application Processing Assigns responsibility for background check, recordkeeping, notification, and other actions that must occur when an application for squad membership is received. II.C.5.a (119k, 3pp)
Membership Committee Assigns responsibility interviews, notification, and other actions that must occur when an application for squad membership is received. II.C.5.a (171k, 4pp)

External Operations

Dispatcher Ridealong Program Policies and procedures for dipsatcher orientation to EMS operations. II.D.1 (103k,2pp)
Public Service Overview Outlines SOPs for public service performed by the squad. II.D.2 (47k, 1p)
Community Festival Standby Outlines SOPs for public service standby duty at community festivals. II.D.2.a (54k, 1p)
School Event Standby Outlines SOPs for public service standby at public school events. II.D.2.b (63k, 1p)
Parades Outlines SOPs for public service standby at parades. II.D.2.c (52k, 1p)
CPR and 1st Aid Policies for public service through community education in CPR and first aid. II.D.2.d (53k, 1p)
Community Emergency Response Team (CERT) Policies for public service through supporting a CERT. II.D.2.e (52k, 1p)
Educational Presentations Policies for public service through educational presentations to the public. II.D.2.f (47k, 1p)
Non-emergency patient transport Policies for public service through non-emergency transport by ambulance. II.D.2.g (61k, 1p)
Courtesy Calls Policies for public service through non-transport patient care. II.D.2.h (62k, 1p)
Community Service for Students Policies for squad work performed to fulfill student community service requirements.. II.D.3.a (62k, 1p)
Court-Ordered Community Service Policies for squad work performed to fulfill court-ordered community service requirements.. II.D.3.b (61k, 1p)
First-Due Area Map of Mid-County's first-due area. II.D.4 (107k, 1p)

Finance

Overview Defines parameters for squad finances. II.E (105k, 1p)
Budget Outlines procedures for development of the annual budget. II.E.1 (68k, 1p)
Audit Outlines procedures for monitoring revenues and expenditures and bookkeeping. II.E.2 (65k, 1p)
Credit Cards Outlines authority and proper use of squad credit cards. II.E.3 (54k, 1p)
Gifts of Land, Property, and Equipment Outlines process for receiving, documenting, and disposing of gifts of land, property, equipment, and other non-monetary commodities. II.E.4 (51k, 1p)
Fundraising Overview Outlines the squad's fundraising activities. II.E.5 (48k, 1p)
Annual Fund Drive Outlines procedures for the squad's annual fund drive. II.E.5.a (47k, 1p)
Grant Applications Assigns responsibility and outlines procedures for applying for grants. II.E.5.b (60k, 1p)
Auxiliary Activities Overview Outlines squad support for Auxiliary fundraisers. II.E.5.c (56k, 1p)
Photo Fundraiser Establishes policy and schedule for the Auxiliary's photo fundraiser event. II.E.5.c(1) (53k, 1p)
Property Control Policy and procedures for property accountability, control, damage, and loss. II.F (78k, 1p)

Public Affairs

Overview Assignment of command for media relations, press releases, and public statements. II.G (67k, 1p)
Media Relations Assignment of command for media relations. II.G.1 (52k, 1p)
Press Releases Assignment of command for press releases. II.G.2 (51k, 1p)
Web Site Assignment of authority for the squad's web site. II.G.3 (51k, 1p)
Strategic Planning Assigns authority for strategic planning. II.H 138k,2pp)

Emergency Operations

Overview Outlines SOGs under the heading of emergency operations and assigns command. III (94k,2pp)
Reports and Reporting Procedures Outlines reporting procedures. III.A (47k, 1p)
Prehospital Patient Care Reporting Procedures for documenting patient care. III.A.1 (96k,2pp)
Station Log Book Procedures for logging squad activity. III.A.2 (45k, 1p)
Vehicle Accident Reporting Procedures for reporting squad vehicle incidents. III.A.3 (83k,3pp)
Significant Incident Reporting Defines and outlines procedures for reporting on major emergency response events. III.A.4 (61k, 1p)
Post-Incident Analysis Defines and outlines procedures for CISD and/or quality assurance analysis following major emergency response events. III.A.5 (63k, 1p)
Drug Box Documentation Advises members about requirements for documenting drug use, exchange, and expiration dates of ALS medication boxes. III.A.6 (19k,2pp)

Vehicle Protocols

Overview Outlines policies and procedures for squad vehicle emergency and non-emergency operations. III.B (12k, 1p)
Use of Agency Vehicles Describes appropriate uses of squad vehicles and lays out procedures. III.B.1 (85k, 1p)
Backing Procedures Movement of squad vehicles in reverse. III.B.2 (53k, 1p)
Vehicle Inspection Policy and procedures for inspection of vehicles. III.B.3 (880k,8pp)
Reserve Equipment Policy and procedures for maintainiing inventory of redundant equipment. III.B.4 (59k, 1p)
Placement of New Vehicles in Service Policies and procedures for placing new vehicles in service. III.B.5 (158k,3pp)
Removing Vehicles from Service Policies and procedures for disposing of obsolete vehicles. III.B.6 (124k, 1p)

Communications Equipment Protocols

Overview Outlines policies and procedures for squad communications equipment. III.C (12k, 1p)
Handheld Radios Establishes policy and procedures for operations communication via handheld radios. III.C.1 (41k,2pp)
Mobile Radios Establishes policy and procedures for ensuring efficient and professional communications with dispatch, incident command, and medical control via mobile radios. III.C.2 (41k,2pp)
COR Radios Establishes policy and procedures for ensuring efficient and professional communications with medical control via the COR radio. III.C.3 (18k, 1p)
Cell Phones Establishes policy and procedures for ensuring efficient and professional communications with medical control via cellular telephone. III.C.4 (16k, 1p)
Base Radio Establishes policy and procedures for the squad's base station radio. III.C.5 (32k, 1p)
Internal Paging System Describes the system in place at the station to deliver pager tones and dispatch to operations members at the station. III.C.6 (34k,2pp)

Special Procedures

Overview Establishes policies and procedures for special situations. III.C (11k, 1p)
Funeral Procedures Establishes policies and procedures for funeral standbys and processions. III.C.1 (15k,2pp)

Job Descriptions

Captain's Job Description Describes roles and responsibilities of Mid-County VRS’s EMS Captain. III.E.6.a.1.a (31k, 4pp)
Training Officer's Job Description Describes roles and responsibilities of Mid-County VRS’s EMS Captain. III.E.6.a.1.e (19k, 1p)
Quality Assurance Assigns responsibility for and describes the squad’s program for ensuring its emergency operations adhere to the spirit and intent of the mission statement. III.M (13k,1p)

Quality Assurance

Quality Assurance Program Assigns responsibility for and describes the squad’s program for ensuring its emergency operations adhere to the spirit and intent of the mission statement. III.M (13k,1p)