December 16, 2009
Email Server has been erratic for the past few days.  Problems sending emails, and problems getting into webmail, and reduced spam filtering.  We apologize for this inconvenience.  

One of our email servers "crashed" last Sunday, and email accounts from both servers had to run on just 1 server.  Today, the 2nd server is back up and running, and email accounts are being transferred back to it.  This will reduce the burden on the server and performance will improve as the accounts are moved.  By this evening, email should be back to normal.

A new email server is going to be installed next week which should further improve performance and reliability and also improve on spam filtering.  We appreciate your patience, and look forward to the new server as much as you do.

Thank you for your continued support!

October 6, 2009
RiverNet has moved it's office to 235 North Main Street, next to the Kilmarnock Post Office.

We have been using our brand new servers since the evening of September 28th, 2009.  They are faster, have better spam protection, and are monitored 24/7 to be sure that you have the best internet experience possible.  We thank you for your patience and understanding in helping us make this transition to the new servers.  We feel certain that you will benefit from the enhanced hardware and software that RiverNet is now using.

Again, thank you for your continued support.

September 28, 2009
IF YOU HAVEN'T MADE THE EMAIL CHANGE BELOW (posted since 9/2/2009), IT'S TIME TO DO IT NOW, SO PLEASE READ ON.  ALSO, WE HAVE CHANGED OUR DNS SERVERS.  OUR OLD DNS SERVER IS STILL RUNNING, BUT IT WILL BE STOPPED ON OCTOBER 5TH.  YOUR COMPUTER NEEDS TO HAVE THE PROPER TCP/IP SETTINGS.  IF THEY ARE NOT SET PROPERLY, YOU WILL NOT BE ABLE TO SEE WEB SITES OR GET EMAIL AFTER OCTOBER 5TH.   YOUR COMPUTER  PROBABLY DOES HAVE THE CORRECT SETTINGS, BUT TO BE SAFE, 

**  CHECK YOUR COMPUTER SETTINGS BY CLICKING HERE **

We know it may seem like a lot to do, but sometimes to improve everything, a small change may be required.  We estimate 95% of you will not need to make a change, but please click the link above and check your settings just to be sure.

September 2, 2009
NEW EMAIL SERVER COMING
1 change is REQUIRED by ALL RiverNet Customers
This change should be made before September 25, 2009
RiverNet has upgraded it's email server to a newer, faster, server with better spam protection. 

There is 1 small change that you MUST make in your email program (Outlook Express, Outlook, or Windows Mail).  We at RiverNet have already made this change on our server.  This is a 1 time change and only takes a minute or two.

Here is the change: 

Your email "Account name" field in your email program needs to be your email address, not just the username part.  For example, if you have johndoe as your "Account name", you need to change it to johndoe@rivnet.net

More information about how to make this change can be found by clicking here.
 

WEB MAIL USERS
VERY IMPORTANT
PLEASE READ BELOW
If you use RiverNet's Web Mail, you will now enter your email address in the User Name field when logging on to web mail. 
 
 
 

We cannot transfer your webmail to our new server.  You must download your web mail to your computer using a client based email program such as Outlook Express or Windows Mail or it will be lost when we change to our new server.  If you are using the Web Mail Address Book, you should export that to your computer and save it so that you can reference it later.  If you export and save your address book, it will be a file that can be opened with Microsoft Excell, a ".csv" file.  The new email server's address book has a different format from the one currently in use, so you cannot import your address book.  You should also print a copy of your important contacts so that you can add them into the new server's address book.  The new server supports web mail and client based email (Outlook Express, Windows Mail, etc).  More information about moving webmail can be found here.

If you have questions or need assistance, please call RiverNet at 435-7739 M-F 9:00-5:00.

END OF EMAIL SERVER CHANGES


 
 

June 2, 2009

In April of this year, RiverNet consolidated all of it's operations in the Kilmarnock office.  A few changes are important for customers to note, especially customers in ESSEX, RICHMOND, WESTMORELAND, and NORTHUMBERLAND Counties.

1) Some customers, mostly those residing in the above counties,  had been receiving paper invoices for internet service.  Please note that we will no longer be mailing paper invoices for internet service.  Your invoice will come via your RiverNet email account, or an alternate email  such as a yahoo or hotmail if you have sent us an alternate email address to use. If you use an email other than RiverNet email, please complete the alternate email form so that you will receive important billing related emails from us.   If you need a hard copy of your invoice, please print a copy of the invoice we send to you via email.

2) All payments can be made either by MasterCard, VISA, check or cash

The mailing address for payments is:

RIVERNET
P.O. BOX 1269
KILMARNOCK, VA 22482

3) Our office is located at 74 B S. Main Street in Kilmarnock, which is between the "Sports Center" and "Rappahannock Hangups" (almost across the street from Irvington road).  RiverNet is the 2nd Office back as you enter from Main Street.  Our phone number is 804-435-7739.


Thank you for your continued support.

RiverNet

CLICK HERE FOR CONTACT/SUPPORT INFORMATION 



 
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Last Updated December 16, 2009