One of our email servers "crashed" last Sunday, and email accounts from both servers had to run on just 1 server.  Today, the 2nd server is back up and running, and email accounts are being transferred back to it.  This will reduce the burden on the server and performance will improve as the accounts are moved.  By this evening, email should be back to normal.

A new email server is going to be installed next week which should further improve performance and reliability and also improve on spam filtering.  We appreciate your patience, and look forward to the new server as much as you do.

Thank you for your continued support!

We have been using our brand new servers since the evening of September 28th, 2009.  They are faster, have better spam protection, and are monitored 24/7 to be sure that you have the best internet experience possible.  We thank you for your patience and understanding in helping us make this transition to the new servers.  We feel certain that you will benefit from the enhanced hardware and software that RiverNet is now using.

Again, thank you for your continued support.

**  CHECK YOUR COMPUTER SETTINGS BY CLICKING HERE **

We know it may seem like a lot to do, but sometimes to improve everything, a small change may be required.  We estimate 95% of you will not need to make a change, but please click the link above and check your settings just to be sure.

There is 1 small change that you MUST make in your email program (Outlook Express, Outlook, or Windows Mail).  We at RiverNet have already made this change on our server.  This is a 1 time change and only takes a minute or two.

Here is the change: 

Your email "Account name" field in your email program needs to be your email address, not just the username part.  For example, if you have johndoe as your "Account name", you need to change it to johndoe@rivnet.net. 

More information about how to make this change can be found by clicking here.
 

We cannot transfer your webmail to our new server.  You must download your web mail to your computer using a client based email program such as Outlook Express or Windows Mail or it will be lost when we change to our new server.  If you are using the Web Mail Address Book, you should export that to your computer and save it so that you can reference it later.  If you export and save your address book, it will be a file that can be opened with Microsoft Excell, a ".csv" file.  The new email server's address book has a different format from the one currently in use, so you cannot import your address book.  You should also print a copy of your important contacts so that you can add them into the new server's address book.  The new server supports web mail and client based email (Outlook Express, Windows Mail, etc).  More information about moving webmail can be found here.

If you have questions or need assistance, please call RiverNet at 435-7739 M-F 9:00-5:00.

1) Some customers, mostly those residing in the above counties,  had been receiving paper invoices for internet service.  Please note that we will no longer be mailing paper invoices for internet service.  Your invoice will come via your RiverNet email account, or an alternate email  such as a yahoo or hotmail if you have sent us an alternate email address to use. If you use an email other than RiverNet email, please complete the alternate email form so that you will receive important billing related emails from us.   If you need a hard copy of your invoice, please print a copy of the invoice we send to you via email.

2) All payments can be made either by MasterCard, VISA, check or cash. 

3) Our office is located at 74 B S. Main Street in Kilmarnock, which is between the "Sports Center" and "Rappahannock Hangups" (almost across the street from Irvington road).  RiverNet is the 2nd Office back as you enter from Main Street.  Our phone number is 804-435-7739.

RiverNet