YOU CAN NO LONGER ACCESS YOUR OLD WEBMAIL FROM OUR OLD SERVER, BUT WE DO HAVE WEBMAIL ON OUR NEW SERVER.  If you have not retrieved your old webmail, it's too late now.

 1. These are instructions for moving your webmail (on our server) to your computer where you use email with a client email program such as Outlook, Outlook Express, or Windows Mail.  If you do not already have your email account setup in Outlook Express or Windows Mail (client email program), setup your email account in Outlook Express or Windows mail.  Instructions can be found here.  Depending on your version of Windows, one of these programs comes free with Windows.  Instructions for Outlook are similar.  Outlook requires the same information as Outlook Express and Windows mail.

 2. Understand the concept of what happens when you retrieve your email from our server (your webmail)  to Outlook Express, Windows Mail, or Outlook (your client email program).  When in your client email program and you click "Send/Receive", your client email program moves emails from the "Inbox" of your email account on our server (webmail), to your "Inbox" in your client program.  If ALL emails are retrieved, then they are deleted from the server.  If ALL are not retrieved, then none are deleted from the server.  For example: If you have 50 emails in webmail (server), and you only download 40 emails from the server, none will be deleted from the server.  If this should happen (not getting all emails from server), to prevent multiple downloads of the same emails, login to webmail and delete the emails that you have already downloaded.

 3. If you do NOT use or have any sub-folders in your webmail that you wish to save, then you can retrieve your inbox (webmail on server) to your client email program and you will have transferred your inbox from our server to your computer.  If you have sub-folders that you have created, or you want to also move your "Sent" items to your computer, read on.  It may seem a bit complicated at first, but it's very logical.

 4. This is a technique for moving webmail in folders other than "inbox" to your computer.  FIRST, go to your RiverNet webmail, and right-click on "Inbox" and create a folder called "Old Inbox".  Next, select all email in your inbox (checkbox to left of subject) and "Move" them to your newly created "Old Inbox" folder.  Remember, the client based email program only downloads from the Server's (webmail) "Inbox", so whatever you want to move to your computer must be in the "Inbox" folder on the server (webmail).  We will move your "Old Inbox" last. 

 5.  Now, click on a sub-folder in your webmail that you want to move.  Select all email in that folder (checkbox to left of subject) that you want to move to your computer, and "Move" them to your webmail "Inbox".  Logoff of your webmail, because you can't be in webmail and client based mail at the same time.  Start your client based email program (Outlook Express or Windows Mail) and click Send/Receive.  You should now have the emails from your sub-folder webmail in your client email "Inbox".  If you haven't created a sub-folder in your client email program, do so by right-clicking on your "Inbox" and select "Create Folder".  Select all of these emails (Edit - Select All or press CTRL-A) then right-click and select "move to folder".  Click on the appropriate folder to move the emails. 

 6. You have now moved email from a webmail sub-folder, to the webmail inbox, dowloaded it to your client email program's inbox, and moved it to a sub-folder in your client based email program on your computer.  Repeat this step 5 for each sub-folder in webmail that you wish to move to your computer.  When you have moved the sub-folders you wish to move, in webmail, click on the "Old Inbox" sub-folder, select all emails, "Move" them to your webmail inbox.  Close webmail, start your client based email program and click "Send/Receive".  Now, all of your email has been moved to your computer.  We suggest that you use your client email program until we notify you via email that we are using our new server.  We plan on making the change late September or early October, but a specific date has not been set yet.

Thanks for your patience.